Questions to ask before you pay at a digital counter
Ask which portal is being used, what the fee is for, and whether you will get a receipt. You should never read out an OTP you did not request.
A common service centre, a Jan Seva desk, or a local computer shop can save you a morning. It can also move faster than you can follow. Slow the transaction down with a few questions.
Ask these before money changes hands
- Which official website are we on, and can I see the address bar?
- Is this fee the government fee, your service charge, or both?
- Will I get a receipt with today’s date?
- Which documents will you keep, and which will you hand back?
Digital India describes the public digital services this kind of counter sits inside. The operator should still be able to show you the specific portal for your task, whether that is a certificate, a card, or a form.
Keep your phone in your hand
An OTP is a password that expires. Read it only into a login you started. If someone asks you to forward it, treat that as a stop, not as a step in the form.
Source / reference
This note points at a page the desk used. It is not a claim that the other site wrote this article.
Questions this article answers
What should a receipt show?
The service, the amount, the date, and the name of the centre or person you paid.
When should I refuse to share an OTP?
When you did not start that login, or when the person cannot explain which official site is asking for it.
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