What DigiLocker is for, in plain language
DigiLocker is an official place to fetch issued documents into your own account. It does not hold every paper, and it is not a substitute…
Digital services
Portals, files, and counters.
Questions to ask before you pay at a digital counter
Ask which portal is being used, what the fee is for, and whether you will get a receipt. You should never read out an OTP you did not…
Start at the National Portal when you do not know the department
If you know the task but not the office, the National Portal is a sensible first stop. It is a directory, not the form itself.
What to keep out of an AI chat
Do not paste identity numbers, OTPs, or full scans of other people’s documents into a chatbot. Ask the process question without handing…
What a CSC visit can help with
A Common Service Centre is a place to get help with digital public services. Ask which service is on offer today, and keep the receipt and…
How to tell which department handles a service
The department named on the form is the one that handles it. A news article, a video, or a directory entry can point you there. They are…
Words you hear at a digital service counter
PDF, OTP, JPEG, and KB are ordinary words at a service counter. Here is what each one is asking you to do, without a sales pitch.